FAQ

Shelf Life & Thawing

Kermes juice is best consumed within 3 days from the production date to enjoy its full benefits. During this time, it retains its optimal freshness, flavor, and nutritional value. For best results, keep it refrigerated and consume before the shelf life ends.

The recommended storage temperature for Kermes juice is between 2- 4°C, and it should be kept refrigerated at all times. As much as possible, consume the juice immediately after taking it out of the fridge do not leave it at room temperature and then return it to the refrigerator, as this can affect its quality and safety.

Acai and smoothie bowls should be stored in an airtight container and kept refrigerated at 1–4°C, where they can stay fresh for up to 48 hours. However, for the best taste and texture, it is advisable to consume them within the first 24 hours. To avoid sogginess, it’s best to remove any toppings before storage and add them fresh just before serving.

Absolutely! Toppings should be removed from smoothie and açaí bowls before storage. They should be stored in an airtight container and can be frozen for up to 1 month.

Take it from the freezer to the fridge overnight (6–8 hours) before consuming. This gradual thaw helps prevent separation or waterlogging, keeping your bowl creamy and enjoyable.

Juices, Smoothies, E-Packs

Cold-pressed juice is made using a hydraulic press that extracts juice without heat, helping retain more nutrients, enzymes, and flavor. It's minimally processed, contains no preservatives.

"Finding the right juice really depends on your personal health goals, taste preferences, and lifestyle. Since everyone's needs are different, the best way to discover what suits you is by taking our quick health quiz. It’s designed to guide you toward the juices that align best with what you want for your body and well-being.

For more personalized support, you can also book a consultation with our health coach, who can help tailor recommendations specifically for you. Just drop us an email to get started—we’re here to support your health journey!"

To store Kermes juice properly, keep it refrigerated in a required temperature. Do not freeze the juice, as freezing can alter its texture and compromise its quality. During transport, make sure it is placed in proper chilled packaging to maintain the correct temperature and preserve its freshness.

Yes, all our smoothies are gluten-free and plant-based, making them a great option for those with gluten sensitivities or following a plant-based diet.

Yes, Kermes juice is great for cleansing and can be a beneficial part of a juice fast. Explore our cleansing or detox programs tailored to your wellness goals for a more personalized approach to better health.

Cleansing offers several benefits, including helping to detoxify the body, boost energy levels, and promote digestive health. It can also support skin health, reduce bloating, and provide a sense of renewed vitality. When done as part of a balanced lifestyle, cleansing can help refresh your mind, body and soul. For more information of its benefits, look into each cleansing program.

General recommendation once every 1–2 months. For optimal results, you can also make it part of your wellness routine and depending on your personal wellness objectives, guided by a wellness coach who can tailor the cleanse to your specific needs and help you maintain balance. Always consult your health/wellness practitioner before starting your diet/cleansing regime.

Shipping and Delivery

Deliveries are made during regular business hours, unless otherwise specified. Orders placed before 11:30 AM are eligible for same-day delivery, while those placed after 11:30 AM will be delivered the next business day.

To ensure same-day delivery, it's best to place your order before 11:30 AM. Otherwise, the order will be scheduled for delivery on the next business day.

Allergies and Dietary

Despite most of Kermes products are plantbased- some products contain dairy. Please look on product description and the ingredients.

Yes, some of our products contain nuts and seeds. Please look on product description and the ingredients . If you have any allergies, please inform our trained staff, and they will be happy to guide you.