Shipping Information
To ensure freshness and preserve nutritional value, all Kermes products are shipped in approved temperature-controlled packaging. Products must be stored at temperatures between 2–4°C at all times to maintain their quality, taste, and health benefits.
Orders are dispatched directly from our store using a trusted third-party delivery service.
For deliveries to other Emirates, our orders team will call to arrange a suitable delivery time on the delivery date selected by the customer.
Customers are typically notified by the delivery driver in advance. Please ensure someone is available to receive the order, as items are perishable and require immediate refrigeration.
